Heart of Collins — Supplier Terms and Conditions

Buyer / retailer: Heart of Collins

Legal entity name / business name: Heart of Collins

ABN: 64 408 081 860

Registered / trading address: Unit 101, 620 Collins Street, Melbourne VIC 3000, Australia

Contact for notices: contact@heartofcollins.com

Effective date: 9 November 2026

These Terms & Conditions apply to wholesale purchases of goods by Heart of Collins from any supplier. In these Terms, Supplier means any person supplying goods to Heart of Collins. They are intended to be incorporated into each purchase order and any related supply contract.

Basis of contract / application

These Terms & Conditions govern all wholesale purchases made by Heart of Collins from the Supplier. By accepting an order from Heart of Collins, or by supplying goods against such an order, the Supplier agrees to these Terms to the exclusion of all other terms (including those the Supplier seeks to impose or incorporate in quotes, acknowledgements, invoices, website terms, or any course of dealing, unless agreed in writing by a director of Heart of Collins).

Acceptance or delivery of goods by Heart of Collins does not constitute acceptance of any terms proposed by the Supplier.

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1. Intellectual property

Heart of Collins retains ownership of all intellectual property rights it owns in photographs, product descriptions and marketing materials independently developed by or for it. Nothing in this agreement restricts Heart of Collins from independently developing and selling its own products, provided it does not infringe the Supplier's intellectual property rights.

Heart of Collins has an express right to use the Supplier's trade marks and approved product images when advertising and reselling genuine products.

Product descriptions, specifications and samples agreed between the parties will form part of the contract, subject to reasonable variations where goods are handmade.

2. Product quality and defects

Where goods are handmade, minor variations are acceptable, provided the goods remain of satisfactory quality and free from material defects. Defects must be reported within 30 days of delivery, or within a reasonable period after discovery of latent defects. Defective goods will be replaced, refunded or credited at Heart of Collins' election. The Supplier will bear all reasonable costs associated with returning or replacing defective goods.

3. Delivery and dispatch

The Supplier will dispatch goods within 5 business days of accepting an order from Heart of Collins, unless otherwise agreed. The Supplier will provide tracking details and promptly notify Heart of Collins of any anticipated delays. If goods are not delivered within 10 business days of the agreed delivery date, Heart of Collins may cancel the affected order and receive a full refund, including delivery charges.

4. Liability

The Supplier's total liability under or in connection with each order is limited to one times (1×) the value of the goods in that order.

5. Sales channels

Heart of Collins may sell the goods through its retail stores, websites and approved third-party platforms in Australia and mainland China, including platforms accessible to customers in other territories.

Approved third-party platforms include Taobao and Xiaohongshu (RedNote).

6. Pricing

Prices are fixed upon acceptance of an order. Any price changes will apply only to future orders following 30 days' written notice.

7. Continuity of supply

The Supplier will not unreasonably refuse orders placed by Heart of Collins, subject to stock availability and reasonable production constraints. The Supplier will provide at least 90 days' written notice of any decision to discontinue supply, except where Heart of Collins has materially breached the agreement.

8. Governing law

These Terms, and any contract formed under them, are governed by the laws of the place where the contract is formed. The courts of that place have jurisdiction.