Shipping policy
Order Processing
Please allow 2 business days to process your order. Expect an email within 3 business days to let you know your order is on the way.
Flat Rate Shipping
Orders are generally shipped within 2 - 8 business days using AusPost. We do not ship outside of Australia and New Zealand at this time.
Domestic Shipping Rates and Estimates
| Options | Coditions | Transit time | Price |
| AusPost Express | $0.00 and up | 1 to 4 business days | $15.00 AUD |
|
AusPost Express |
$178.00 and up | 1 to 4 business days | Free |
| AusPost Standard | $89.00 and up | 2 to 8 business days | Free |
| AusPost Standard | $0.00 and up | 2 to 8 business days | $10.00 AUD |
Refund
Please review our Refund Policy.
Other
In the event that your order arrives damaged in any way, please email us as soon as possible at contact@heartofcollins.com with your order number and a photo of the item’s condition. We address these on a case-by-case basis but will try our best to work towards a satisfactory solution. If you have any further questions, please don't hesitate to contact us at contact@heartofcollins.com.